Privacy Policy

Your Privacy is Our Priority
Last Updated: October 14, 2025

This Privacy Policy explains how Birdlap ("we", "our", or "us") collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from www.birdlap.com (the "Site") or interact with any of our services (the "Services").

By using our Services, you agree to the terms outlined in this Privacy Policy.

🔍 Overview

Birdlap is a women’s wear brand offering thoughtfully designed clothing rooted in comfort, craftsmanship, and conscious production. Our online store is powered by Shopify, which enables us to deliver a secure, seamless shopping experience.

This Privacy Policy governs how we collect and use your personal information through the Services. If there’s any conflict between this Privacy Policy and our Terms of Service, this policy will control with respect to your personal data.

If you have any questions or concerns, reach us at:
📧 support@birdlap.com

📋 Personal Information We Collect

Depending on how you interact with Birdlap, we may collect the following categories of personal information:

Contact Information: Name, phone number, email address, billing and shipping address
Account Data: Login credentials, preferences, saved items
Order & Transaction Details: Order history, payment methods (handled securely via payment gateway)
Device & Usage Information: IP address, browser type, device type, pages visited, and interactions on our site
Communication Records: Customer service chats, emails, or feedback submitted to us

We do not collect sensitive personal data like Aadhar numbers or biometric details.

📍 How We Collect Your Information

We may collect personal information from:

You, directly — when you create an account, place an order, or contact us
Automated tools, such as cookies or analytics services when you browse our site
Third-party platforms, such as payment processors and logistics providers
Shopify, our hosting provider, which collects limited data to support secure transactions

🔧 How We Use Your Information

We use your information to:

Process orders and manage shipping, returns, and exchanges
Improve the performance and personalization of our website
Send updates, promotions, and transactional communications
Detect and prevent fraud, security breaches, or abuse
Comply with legal obligations and resolve disputes

You may opt out of promotional emails at any time using the unsubscribe link in our emails.

🤝 How We Share Your Information

We do not sell your personal data. However, we may share it with trusted partners only as needed to fulfill our services:

Shopify, our e-commerce platform provider
Payment gateways, to securely process transactions
Shipping partners, for order delivery and logistics
Customer support tools, to help us assist you
Analytics & marketing providers, to better understand and serve our audience

Any data shared is strictly for service-related purposes and protected under confidentiality agreements.

🛍️ Hosted by Shopify

Our store is built and hosted on Shopify. When you use our Services, Shopify may collect certain data in accordance with its own Privacy Policy.

Shopify also powers secure checkouts, fraud prevention, and data protection features to ensure your shopping experience is safe and reliable.

🔗 Third-Party Links

Our website may include links to third-party platforms (such as Instagram or external blogs). Once you leave our site, we are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before sharing your personal information.

👶 Children’s Privacy

Birdlap does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected data from a minor without proper consent, we will promptly delete it.

🔐 Data Security & Retention

We take reasonable measures to protect your data using encryption, access controls, and secure servers. However, no system is completely foolproof.

We retain personal information only as long as necessary for order processing, customer service, legal compliance, or ongoing business needs.

⚖️ Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or deletion of your data
Withdraw consent to marketing communications
Request data portability (in certain cases)

To exercise any of these rights, contact us at support@birdlap.com. We may ask for verification to confirm your identity.

🌍 International Users

Birdlap currently operates within India. If you access our website from outside India, your information may be transferred to, stored, and processed in India under applicable Indian laws.

🔄 Updates to This Policy

We may update this Privacy Policy to reflect changes in technology, services, regulations, or business practices. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to check this page periodically to stay informed.

📬 Contact Us

For questions, feedback, or data-related requests, please reach out to us at:

📧 support@birdlap.com
📞 +91 7590091648
Customer Support Hours: Monday to Saturday, 10 AM to 6 PM (IST)

Birdlap —
An outfit that moves with your life. From quiet mornings to vibrant celebrations, make it yours—your way. Every day, every occasion.