• You can request a return within 7 days of receiving your order.
• Requests made after 7 days of delivery will not be accepted.

• We offer one free exchange per order.
• Exchange requests must be made within 72 hours of delivery.
• The process is the same as returns (see Section 5).

To be eligible for a return or exchange:

• Items must be unused, unwashed, and have all original tags and packaging intact.
• You must provide a valid order number or invoice.
• Items that don’t meet these criteria may be refused.

Submit a Request:
Log in to your account and fill out the Return/Exchange form, or email us at support@birdlap.comwith your order number and reason for return/exchange.

Approval & Pick-Up:
Once approved, our courier partner will arrange a pickup (up to 2 attempts).
For locations not serviceable by our courier, you may be asked to self-ship the item.

Inspection & Resolution:

• Returns: After quality check, you’ll receive a store-credit coupon.
• Exchanges: We’ll dispatch your replacement item once we receive and inspect the original.

• Standard Fee: ₹200 for the first item + ₹50 for each additional item.
• Fee Waived: For incorrect, damaged, or defective items.
• Pickup fees are deducted from the store credit issued.

• Issued within 48 hours of warehouse inspection.
• Valid for 12 months, one-time use only at birdlap.com.
• Original shipping, COD fees, and pickup charges (if any) are non-refundable and deducted from the coupon value.

To report a missing item from your order:
Anunboxing video is mandatory. Claims without a video cannot be processed.

Damage : Once damage order is return and approved then the order will be delivered in 7 days .

Return & Exchange : If return is approved then exchange or replaced product will be delivered in 7 days.

Return should be made within 7 days after receiving the product

Refund policy : If approved then refund will be credited to the original payment method within 7 days.

Once your return is approved, the pickup address cannot be changed.

If you have any questions or need help with your return or exchange, we’re here for you.
📧 support@birdlap.com| 📞 +91 7590091648